Right to Care: Quality Improvement Coach

Right to Care
Please note: this opportunity closing date has passed and may not be available any more.
Opportunity closing date: 
Saturday, 22 November, 2014
Opportunity type: 

Right to Care is a Johannesburg based nonprofit (section 21) company with National coverage. Right to Care delivers and supports the provision of quality health care through innovative approaches that are responsive to healthcare needs.

Right to Care seeks to appoint a Quality Improvement Coach, based in Centurion.

The Coach will report to the Programme Head: Correctional Services Support Department.


  • Develop QI capacity among Right to Care mentors and area managers;
  • Assist the regional teams to plan, prioritise and manage QI projects;
  • Continual self-development and keeping up to date with latest developments in the field;
  • Conduct ongoing feed-back session with mentors and managers;
  • QI site visit scheduling, coordination and oversight;
  • Assist IA at Learning Sessions;
  • Collect DHIS data at a facility level;
  • QI tracker support on the ground;
  • Develop new change ideas at a facility level;
  • Document QI success stories;
  • Make sure all facilities have up to date tools up on the wall;
  • Come up with new innovative ideas that can be shared with mentors and facilities;
  • Continuous communication with IA and Senior IA and district and area managers;
  • Continuous communication with DOH management where necessary and relevant;
  • Assist at Cluster Meetings;
  • Attend DoH meetings relevant to QI;
  • Comply with all safety policies, practices and procedures according to prescribed procedures and legislation;
  • Report all unsafe activities to Senior Management/Human Resources;
  • Adhere and maintain Decision making authority as allocated to the position;
  • Participate in proactive team efforts to achieve departmental and company goals .Adheres to all  management  SOP’s, guidelines and confidential agreements;
  • Provide leadership to others through example and sharing of knowledge/skill;
  • Liaise with all Internal Customers and External Customers and Suppliers when necessary towards the achievement of organisational and departmental goals;
  • Form and maintain close working relationships with various Specialists within Right to Care and other organisations to ensure appropriateness and correctness
  • Represent Right to Care at organisational and external stakeholder meetings.


  • Bachelor’s degree or equivalent;
  • Relevant Quality Improvement certificate course;
  • An appropriate master’s degree in Health, public health, management or related field will be advantageous;
  • An Improvement Advisor qualification will be advantageous Bachelor’s degree / diploma in nursing or relevant qualification;
  • Minimum of one years’ experience in improvement methodology or process engineering, LEAN or Six Sigma;
  • Experience in HIV/TB/STI management;
  • Working knowledge & understanding of  the National Core Standards;
  • Quality assurance and quality improvement experience related to health care service delivery required for both;
  • Proven Project Management experience for the Coach;
  • Experience in working in NGOs and/or correctional service settings, preferably in South African, will be an added advantage;
  • A strong preference for working with people and client-oriented;
  • Able to identify clients’ needs, conceptualise solutions to address identified and prioritised issues and delivering on client expectations;
  • Able to establish and maintain clients and effective partnerships;
  • The ability to persuade and influence peers, clinical colleagues, junior staff and independent practitioners to focus on patient safety and centricity, and change behaviour where required;
  • Demonstrates integrity by upholding the highest values and ethical standards;
  • Displays corporate commitment and direction and promotes Right to Care’s vision, mission and strategic goals;
  • Displays cultural, gender, religion, race, nationality and age-based sensitivity and adaptability;
  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spread sheet, graphics;
  • Ability to work under pressure in complex and changing environments;
  • Ability to work in close partnership with a wide range of national and international partners and stakeholders;
  • Excellent organisational skills;
  • Ability to be proactive and prompt in decision-making;
  • Ability to contribute innovative ideas and solutions;
  • Communicates clearly and convincingly; demonstrates excellent oral and written communication skills;
  • Ability to mentor, coach and train staff based in correctional facilities and support the development and/or application of guidelines, standard operating procedures, policies etc;
  • Computer literate: Efficient in Microsoft office, Excel, PowerPoint, SPSS, STATA and spreadsheet application;
  • Demonstrate knowledge of synthesizing information and presentation, knowledge of evaluation designs in HIV programmes;
  • Valid Driver’s Licence;
  • Own Transport.;
  • Travelling, including flying, will be required (at least 35%) as well as working within correctional service facilities;
  • Flexibility of working hours, including after business hours if required, especially during site visits and during deadline periods;
  • Ability to plan and manage one’s own time effectively;
  • Performing tasks accurately, completely and effectively in line with management expectations and department performance standards.

To apply, submit a CV, a copy of their ID and qualifications and a motivational letter to Khanyisile.Kheswa@righttocare.org or fax to 086 549 2925 by 16h00.

Please quote the source of this advertisement in your application - NGO Pulse Portal.

For more about Right to Care, refer to www.righttocare.org

For other vacancies in the NGO sector, refer to www.ngopulse.org/vacancies.


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