With lockdown regulations ending, the retail sector is finding its feet and organisations are trying balance the ‘new normal’ with the old. Regardless of the fact that South Africa has moved to level two of the national lockdown the sector has felt the effects of demand surges, supply shortages and reduced productivity. Internet and mobile device usage has skyrocketed, introducing many customers to new buying behaviours.
As a result, this has caused a rise of e-commerce and is forcing retailers into new avenues to reach those customers. However, retailers now struggle to maintain their competitive edge. In order to assist the retail industry in such challenging circumstances, planning models need to shift from steady-state models to making decisions based on current information.
Agile, responsive planning in supply chain management is critical to reducing further disruption and this depends entirely on quality data.
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