Brutal battle between WhatsApp and South Africa’s GovChat

Facebook and WhatsApp are engaged in a furious battle with South African technology company GovChat, which facilitates engagement between citizens and their elected officials.
 
GovChat which was launched in 2018 allows citizens to access a variety of government services through its WhatsApp Business profile.
It services have now come under the scrutiny of WhatsApp and its parent company, who have threatened to remove (offboard) GovChat from its WhatsApp Business Account (WABA) due to alleged violation of its terms of service.
 
WhatsApp claimed that GovChat has repeatedly refused to comply with its terms of service and refused its offers of help to become compliant.
 
The company said while GovChat was not authorised by any government department to render services to citizens, its name has created the impression that it was an official government site.
 
In addition, it has argued that GovChat gathered sensitive personal information from citizens and there were no controls in place as to which third parties they might share this information with.
 
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